PAYMENT AND BILLING
How do I order items with Cashier’s Checks or Money Orders?
At this time we do not accept Cashier’s Checks or Money Orders.
What form of payment do you accept?
We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS, as well as PayPal.
Do you accept international credit cards
BAIT.com accepts international credit cards via PayPal for All International Orders.
How do I use my Store Credit?
If you returned your order and exchange for store credit, your store credit can be used toward your next order. Simply place an order and store credit will automatically applied during checkout.
What is PayPal?
For more information about PayPal, please directly visit PayPal’s website: www.PayPal.com. Or you can reach their customer service team by phone at (1) 888-221-1161 (USA & Canada). International customers, please visit PayPal’s website for more customer service information.
Can I Pay with PayPal?
Yes, you can pay with PayPal! PayPal is the preferred payment method. You do not need a PayPal account to use PayPal, and you can still use your Debit or Credit card.
All prices are listed in US Dollars. All international customers must checkout using PayPal. Currency conversions will be completed during checkout, and is subject to current conversion rates and international transaction fees that PayPal may charge. You will be shown the price in your preferred currency before you are asked to finalize your payment.
Can I Pay with my Credit/Debit Card?
Yes, you can pay with your credit and/or debit card! To pay with your card, please checkout using the PayPal or Secure Payment checkout options.
All prices are listed in US Dollars. All international customers must checkout using PayPal. Currency conversions will be completed during checkout, and is subject to current conversion rates and international transaction fees that your credit card or bank agency may charge. You will be shown the price in your preferred currency before you are asked to finalize your payment.
RETURN & EXCHANGE
Can I return an order for a refund?
If for any reason you receive an order from BAITME.com that you are not completely satisfied with, you have 14 calendar days (2 weeks) to POST-MARK the order to return it to us for a full refund less shipping fees.
Of course, if you receive the wrong or damaged order, shipping fees are also refunded.
Read our Return Policy here.
How long will it take to receive my refund for my return?
We process all returns within 1 to 2 weeks from the date we receive your return. On average, it takes about 2 to 3 weeks from the date you mail your return before the refund is posted in your account.
What if I receive a Wrong or Damaged Order?
What if I receive an order I’m not happy with?
If for any reason you receive an order from BAITME.com that you are not completely satisfied with, you have 14 calendar days (2 weeks) to POST-MARK the order to return it to us for a full refund less shipping fees.
Of course, if you receive the wrong or damaged order, shipping fees are also refunded.
Read our Return Policy here.
INVENTORY
Is BAIT.com’s merchandise Authentic?
Yes! All of the items listed and sold on our website are authentic products of their registered trademark. We do not sell fake or replica merchandise.
We acquire all our inventory directly from the Trademark Manufacturers or Authorized Dealers.
Where does BAIT.com get its Shoes and other Merchandise?
We acquire all our inventory directly from the Trademark Manufacturers or Authorized Dealers.
When does BAIT.com restock?
We receive and post new inventory on our website 3 to 5 times per week. Unfortunately, we do not have specific restocking dates for any items. Our representatives will not be able to answer when or if an item will be restocked.
If the item that is sold out is no longer on the New Arrivals page, it most likely will not be restocked. In the event that it is restocked, it will be re-listed on the New Arrivals page.
To stay up to date with our newest arrivals, check out our blog, like us on Facebook, or follow us on Twitter where we regularly announce new and upcoming inventory.
How can I get an item that’s currently out of stock?
Unfortunately, if an item is listed as out of stock, not listed, or a specific size is not listed, we do not have it in stock and it cannot be ordered.
Can BAIT.com place a special order for me for an Out of Stock item?
At this time we are unable to complete special orders. The only items available for purchase are those listed on our website in the available sizes. If an item or size is not listed, it is not available for purchase.
BAIT & YOU
How do I reset my password?
If you have forgotten your password, change it here or follow the ‘Retrieve Your Password Here’ instructions on the ‘Forgot Your Password’ page. For security reasons we are unable to send your password via email.
Where is BAITME.com located?
We’re located in the golden state of California, USA.
Can I Sell my shoes to or on BAITME.com?
Due to the stark rise in fake and replica merchandise, we no longer purchase items from individuals. We acquire our inventory from only the trademark manufacturers and authorized dealers.
We sincerely apologize for any inconvenience.
How can I get My clothing or brand line on BAITME.com?
If you know your brand will sell on Baitme.com please submit your information to marketing@bait.zendesk.com
Make a good impression by composing a professional email. Make it easy for us to make an informed decision by attaching a catalog with pricing brackets and details. Feel free gloat about any accomplishments your brand has achieved, your sales figures, stockists, and documents to back your claims.
We’re very selective about the merchandise we carry. So please do not be completely discouraged if we do not respond to your inquiries regarding carrying your brand. If we do not respond to your email within 10 days, unfortunately, at this time, BAITME.com is not ready to carry your brand.
We wish you the best of luck, nevertheless!